Shipping Policy

Thank you for visiting and shopping at JOYFUL USA INC. The following are the terms and conditions that constitute our Shipping Policy.

Order Processing Time

All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Standard Shipping (Contiguous US)

• Estimated delivery time: 3-5 business days
• Shipping cost: $10.00 (Free shipping on orders over $100)

Express Shipping and International Shipping are unavailable at this time.

Please note that delivery times are estimates and are not guaranteed. External factors such as severe weather or carrier delays may affect delivery timelines.

Shipment to P.O. Boxes or APO/FPO Addresses

We currently do not ship to P.O. Boxes or APO/FPO addresses.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking information will normally become active within 24 hours.

Customs, Duties, and Taxes (For International Shipping)

JOYFUL USA INC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages & Lost Packages

JOYFUL USA INC. is not liable for any products damaged or lost during shipping once delivered by the carrier. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Incorrect Shipping Addresses

Please ensure all delivery information is correct upon placing an order. If you provide an incorrect address and the package is returned to us, you will be responsible for the reshipment fees.

Contact Us

If you have any questions about our Shipping Policy, please contact us at:

Email: support@j-kogu-shop.com